Conflict Resolution

Fun Facts:

• Conflict is inevitable-in the United States in 2008, employees spent 2.8 hours per week dealing with conflict.

• 25% of employees avoid conflict by calling in sick or being absent form work.  

• Conflict does not have to be negative and can lead to better creativity, understanding and innovation when dealt with properly.

• A more current study showed that 42% of a manager’s time is spent on reaching an agreement with others when conflicts occur which is one –two days per week.

Resources:

conflictresolutionsolution.weebly.com

https://ctb.ku.edu/en/table-of-contents/implement/provide-information-enhance-skills/conflict-resolution/main

https://www.weld.gov/files/sharedassets/public/departments/human-services/documents/337b9d6b5d0d69ba5a3c.pdf

https://www.mindtools.com/ahcpfn4/conflict-resolution

Book Recommendations:

• Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny

• The Anatomy of Peace: Resolving the Heart of Conflict by The Arbinger Institute

• Humble Inquiry: The Gentle Art of Asking Instead of Telling by Edgar H. Schein and Peter A. Schein

• Becoming a Conflict Competent Leader by Craig E. Runde